Voice of the customer
What 3,076 clients
said about working with us.
Every year Slalom asks our clients the same hard questions. The 2025 results — across 3,076 responses — are below, unedited. We share them with Fugro because the way we are scored is the way we’d like to be measured on your work.
Customer Love Index
91.5
100-point scale91.8 in 2024
Customer Satisfaction
8.5
10-point scale8.6 in 2024
Promoter Score
+50.7
Index −100 to +100+51.4 in 2024
Satisfaction scores
85% of clients score us 8, 9 or 10.
On a 1–10 scale. Distribution from the 2025 survey, all respondents, all geographies, all industries.
- 1023.3%
- 932.9%
- 828.9%
- 79.5%
- 62.7%
- 51.3%
- 40.7%
- 30.5%
- 20.2%
- 10.2%
The ten elements
How we score across what clients value most.
100-point scale · 2025 vs 2024
We ask the right questions and seek to understand before solutioning.
2024 · 94.7
We live our core values every day and honour yours too.
2024 · 95.1
Ensuring Your Success
93.5
We care about you and your team's success.
2024 · 93.7
Communicating Effectively
93.3
We clearly and consistently communicate the good and the bad.
2024 · 93.7
Understanding Your Business
92.7
We understand your business, vision, culture, challenges and opportunities.
2024 · 93.0
We respectfully provide constructive input when we see gaps and opportunities.
2024 · 92.9
Delivering Exceptional Results
90.1
We consistently deliver great work.
2024 · 90.8
We help you make valuable connections.
2024 · 88.1
We bring research, trends, innovative solutions and a point of view.
2024 · 88.5
Growing Your Experts and Leaders
87.3
We help you grow your team's expertise and leadership abilities.
2024 · 87.9
94.5%
Clients say Slalom is helping them dream bigger, move faster, and build better tomorrows (Great + Good)
93.1
Score on the table-stakes — what clients expect from any consultant
89.0
Score on the transformational work — where most firms fall short
3,076
Total client responses across the 2025 survey
Source: Slalom 2025 Customer Survey, 3,076 responses. Customer Love Index is the average of the ten elements above. Methodology and full results available on request.
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